• Auckland CBD
• Permanent; Full Time
• Dynamic, hands on role for an experienced candidate
• Career development opportunities in a multi entity business

Applicants for this position must have NZ residency or a valid NZ work permit.

About The Role

You will be joining a diverse team with a mix of skill sets. You will bring your experience, skills and knowledge, and put them to the best use possible in order to support our customers’ technology needs. We are looking for someone who thrives on a challenge, is passionate about getting the right outcome, while also ensuring that the stability and uptime of the systems we support and look after are maintained. You must be prepared to roll up your sleeves and getting in to solve problems and delighting our customers. You must have a positive demeanor and passion to be successful in this role.

In return we provide a dynamic environment where we can help you grow and develop your skills across a multitude of technologies and technology stacks.

Some of the key responsibilities include:

• Proactive maintenance and management of our customer server, network and technology infrastructure
• Involvement in the day to day support and management of our customers’ IT infrastructure
• Management of firewalls and network infrastructure
• Ongoing assessment and maintenance of infrastructure, systems, procedures and processes including identifying areas of improvement
• Management and resolution of incidents within agreed SLA’s
• Management of key cloud services and environments including, Microsoft 365.
• Acting as an escalation point for the support team
• Acting as a subject matter expert and providing your knowledge to assist in developing solutions to complex technology challenges
• Delivery of IT projects to our customers

We are ideally looking for someone who has:

• You must have 3-5 years of technical hands on experience managing infrastructure
• A passion for technology and how to use technology to drive business outcomes
• Demonstrated experience in managing customer IT environments, including on-premises and cloud
• Excellent understanding of Information Security and ITIL principles and their relevant standard and frameworks (e.g. ITIL v4, ISO27001)
• Linux scripting experience, and experience managing Linux based environments
• Prior experience with networking and firewall management
• Relevant IT certifications
• Excellent and in-depth technical skills including the ability to quickly learn and adapt to new technologies and systems
• Experience in managing technology risk, including identification, assessment and implementation of mitigations
• Experience and dealing with stakeholders of all technical skill levels
• Excellent communication and strong time management skills

Whats in it for you?

• Flexible working
• Social events
• Discounted Gym membership
• Regular Staff purchase discount schemes run through the year
• Generous mobile tariff provided for work with reasonable personal use included

Our Company:

Titan IT delivers technology solutions and services to other companies within the Millennium Corp group as well as external client companies. We take pride in what we do, are passionate about delivering positive outcomes for our customers and don’t shy away from a challenge. Be part of a close knit, fun loving team of IT professionals.

You must be an NZ citizen, have NZ Permanent Resident status or a valid NZ work visa. You must also be fully vaccinated against Covid-19.

If this sounds like you, apply today!